Privacy Policy

Effective Date: 16/09/2024

Last Updated: 24/03/2025

1. Introduction

Prima Secure (Pty) Ltd (“Prima Secure”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and integrity of the personal and organizational data it collects, processes, and stores. This Data Protection and Privacy Policy outlines our practices in line with the Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), and other relevant data protection laws.

2. Scope

This policy applies to:

All personal data and sensitive information processed by Prima Secure.
All employees, contractors, and third-party service providers who have access to such data.
All products and services offered by Prima Secure, including cybersecurity, digital trust (PKI/SSL), GRC, vulnerability management, and advisory services.

3. What Data We Collect

We may collect the following types of data:

3.1 Personal Information:

Names, contact details (email, phone number)
Job titles, employer/company information
ID numbers (where required by law)

3.2 Corporate Information:

Business registration data
Technical data (IP addresses, device information)
System logs, vulnerability data, and digital certificate details

3.3 Website Usage Data:

Browsing activity, cookies, location data (when permitted)

4. How We Collect Data

We collect data through:

Direct interaction (web forms, email correspondence, meetings)
Automated technologies (cookies, system integrations)
Third-party tools or services (when acting as resellers or managed service providers)

5. Purpose of Data Processing

We process data for the following legitimate purposes:

Providing and managing cybersecurity solutions and services
Contract administration and client communication
Technical support and incident response
Regulatory compliance and audit obligations
Marketing (with consent where required)

6. Legal Basis for Processing

We process data on the basis of:

Consent (where applicable)
Contractual necessity
Legal obligations
Legitimate interests pursued by Prima Secure or its partners

7. Data Sharing and Disclosure

We may share data with:

Strategic partners (e.g., DigiCert, Tenable, HivePro, NetApp) as part of service delivery
Authorized employees and contractors under confidentiality agreements
Regulatory or legal authorities where required by law

We do not sell personal or organizational data to third parties.

8. Data Security

We implement industry-standard security measures, including:

Encryption of sensitive data
Role-based access control
Endpoint protection and regular vulnerability assessments
Secure storage and transmission protocols

9. Data Retention

We retain personal and corporate data only as long as necessary for the purposes outlined in this policy or to comply with legal, regulatory, and contractual obligations.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with a regulatory authority

To exercise any of these rights, please contact us at privacy@primasecure.com.

11. International Transfers

As part of our service delivery, your data may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection. We ensure appropriate safeguards, such as data processing agreements and standard contractual clauses, are in place.

12. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. You may configure your browser to reject cookies, but this may affect site functionality.

13. Children’s Privacy

Prima Secure does not knowingly collect or process personal data from children under 16 without parental consent.

14. Policy Updates

We may update this policy from time to time to reflect changes in legal, technical, or business developments. Updates will be published on our website and effective immediately upon posting.

15. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Prima Secure (Pty) Ltd
Email: admin [at] primasecure.com
Phone: 0870941785
Address: 13 Fredman Drive, Sandton