Privacy Policy

Privacy Policy

Effective Date: 16/09/2024

Prima Secure (Pty) Ltd (“Prima Secure,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services, visit our website, or communicate with us.

By using our services, accessing our website, or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide better services to our clients and visitors. The types of information we collect depend on how you interact with Prima Secure. This may include:

1.1. Personal Information You Provide to Us

  • Contact Information: Name, email address, phone number, physical address, and job title when you communicate with us, sign up for services, or request information.
  • Business Information: Details related to your company or organization, including industry, size, and other relevant information for delivering our services.
  • Account Information: Usernames, passwords, and other credentials when you create an account with us.
  • Payment Information: Payment details, such as credit card information, billing address, and transaction details when you purchase our products or services.

1.2. Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

  • IP Address: To understand your location and help prevent fraud.
  • Device Information: Information about the device you are using, such as browser type, operating system, and hardware model.
  • Usage Data: Information about how you interact with our website, including pages visited, links clicked, and time spent on the site.
  • Cookies: We use cookies and similar tracking technologies to collect and store information about your website usage. Please see the “Cookies and Tracking Technologies” section for more details.

1.3. Information from Third Parties

We may receive personal information about you from third-party sources, such as business partners, resellers, and publicly available databases.

2. How We Use Your Information

Prima Secure uses the information we collect for a variety of purposes, including:

2.1. Providing and Improving Our Services

  • To provide our cybersecurity services, including SSL certificates, PKI solutions, and vulnerability management.
  • To personalize your experience with our services and optimize the performance of our website.
  • To communicate with you regarding service updates, billing, and technical support.

2.2. Marketing and Communication

  • To send promotional communications, newsletters, and event information relevant to your interests, where permitted by law.
  • To provide information on new products, services, or updates related to your account or usage of our offerings.

2.3. Security and Fraud Prevention

  • To protect our systems, detect fraudulent activities, and prevent cyber threats.
  • To comply with legal requirements, enforce our policies, and ensure the security of our services.

2.4. Compliance with Legal Obligations

  • We may process your personal data when required to comply with applicable laws, legal obligations, or government requests.

3. How We Share Your Information

Prima Secure does not sell or rent your personal information. However, we may share your information in the following ways:

3.1. Service Providers

We may share your information with third-party service providers who assist us in providing our services. These providers may include data hosting companies, payment processors, and customer support vendors. We ensure these parties are bound by confidentiality obligations and only process your data as directed by us.

3.2. Business Partners

We may share personal information with trusted business partners, such as DigiCert, Tenable, Fortinet, HivePro, Palo Alto Networks, and other partners, to deliver joint services or manage client relationships.

3.3. Legal Compliance

We may disclose personal information if required to do so by law, such as to comply with a legal process, governmental request, or regulatory requirement.

3.4. Business Transfers

If Prima Secure is involved in a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction. In such cases, we will notify you of any significant changes to how your information is handled.

4. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, use, disclosure, and alteration. These measures include encryption, firewalls, and secure access controls. However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, subject to local laws. These may include the right to:

5.1. Access and Update Information

You can request access to the personal information we hold about you and ask us to update or correct any inaccuracies.

5.2. Opt-Out of Marketing Communications

You can unsubscribe from our marketing emails by following the “unsubscribe” instructions included in each email or by contacting us directly.

5.3. Data Deletion

You may request that we delete your personal information, provided that we are not required to retain it for legal or legitimate business purposes.

5.4. Object to Processing

You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at [insert contact email].

6. Cookies and Tracking Technologies

Prima Secure uses cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help improve your user experience by remembering your preferences and enabling certain website functionalities.

6.1. Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to use essential features.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often.
  • Targeting Cookies: These cookies track your browsing habits and may be used to deliver personalized advertising.

6.2. Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. International Data Transfers

Prima Secure may transfer your personal information to countries outside of your residence, including to service providers or partners located in different jurisdictions. When we transfer personal information internationally, we take appropriate measures to ensure that your data is protected, including relying on standard contractual clauses or other lawful mechanisms.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Once we no longer need your personal data, we will securely dispose of it.

9. Third-Party Links

Our website and services may contain links to third-party websites or services. Prima Secure is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Prima Secure does not knowingly collect personal information from children under the age of 16. If you believe that we have inadvertently collected personal information from a child, please contact us so that we can delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we will notify you of significant changes via email or other means as required by law.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Prima Secure (Pty) Ltd
Email: admin [at] primasecure.com
Phone: 0870941785
Address: 13 Fredman Drive, Sandton